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Cisco Unified Communications: Unifying Communications Infrastructure

by Global Knowledge

December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.

(WHITE PAPER)

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Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications

by Avaya

June 2009 - (Free Research) Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.

(WHITE PAPER)

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The Key to Optimizing VoIP Deployments

by Blue Coat

December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.

(DATA SHEET)

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INERGY Automotive Systems Increases Network Performance and Enterprise Security while Realizing a Rapid Return on Investment

by Blue Coat

April 2009 - (Free Research) Read this case study to discover how INERGY Automotive Systems enhanced overall security, protected business-critical applications, diminished need to expand WAN bandwidth, and optimized access to centralized systems and applications by implementing successful data and network convergence using Blue Coat Intelligence solutions.

(CASE STUDY)

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Unified Communications Strategy and Business Case Services by Aspect

by Microsoft

December 2008 - (Free Research) Unified Communications (UC) is a powerful set of tools and capabilities which can be leveraged to unlock benefits for your enterprise. Download this paper to find out how Aspect Professional Services will work closely with your key business and IT stakeholders to learn about your environment and develop a strategy and business case.

(DATA SHEET)

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Managing your communications overload

by Orange Business Services

June 2009 - (Free Research) In recent years, there has been a communications explosion. The sound of a busy signal is obsolete and can no longer be tolerated in the fast-paced business world. Employees, partners, suppliers and customers need immediate access to the people who make their businesses go, and delays cost time and money. Read on to learn more.

(WHITE PAPER)

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SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment

by Alcatel-Lucent

June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader.

(CASE STUDY)

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Guidelines for Selecting the Right Services Partner to Bridge Business and Technology Innovation

by Alcatel-Lucent

January 2007 - (Free Research) This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation.

(WHITE PAPER)

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The benefits of VoIP islands

by Orange Business Services

June 2009 - (Free Research) In this podcast, expert Jon Arnold explains how voice-centric IP PBXs are limited compared to converged communications, which can integrate other modes such as video, chat, email, etc.

(PODCAST)

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The Evolution of IPTV: A Provider's Perspective

by Alcatel-Lucent

June 2009 - (Free Research) In this podcast, you will hear how today's operational IPTV business will soon evolve to a multimedia and multi-screen environment and how Alcatel-Lucent is helping service operators along that very important journey.

(PODCAST)

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Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System

by SugarCRM Inc.

June 2009 - (Free Research) Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience.

(WHITE PAPER)

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SugarCRM and Asterisk: Automating Customer Support Processes

by SugarCRM Inc.

June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.

(WEBCAST)

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Is the Telecom Back Office Ready for a Technology Refresh?

by Transverse

May 2009 - (Free Research) In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses.

(WEBCAST)

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Unified Communications: IP Networks, Connecting People Any Time, Any Where

by Cisco Systems, Inc.

May 2004 - (Free Research) Applications like instant messaging, IP telephony and video conferencing are becoming a necessity. In fact, businesses not adopting unified communications are being forced by their customers, suppliers, etc to do so. This paper will relate the benefits and trends of unified communications.

(WHITE PAPER)

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2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report

by ShoreTel

May 2009 - (Free Research) Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices.

(ANALYST REPORT)

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Getting the Foundation Right: Unified Communications

by ShoreTel

May 2009 - (Free Research) Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.

(WHITE PAPER)

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Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition

by ShoreTel

May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.

(ARTICLE)

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Is your network ready for IP Telephony? Straight Facts About IP Telephony Planning and Deployment

by ShoreTel

May 2009 - (Free Research) Read this white paper to get the straight facts about planning for and deploying IP telephony in your enterprise.

(WHITE PAPER)

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Network and Voice Management for Evolving Business Environments

by CA

April 2008 - (Free Research) The network management market has grown quickly as IT has become the ubiquitous tool for driving business innovation, and as demands for improved service performance and reduced downtime have escalated.

(WHITE PAPER)

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Managing voice and video on your network

by CA

November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP.

(PODCAST)

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eGuide: Managing VoIP Quality

by CA

November 2008 - (Free Research) This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.

(WHITE PAPER)

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Ensuring Successful Voice Over IP Deployment

by CA

October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI.

(PODCAST)

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eBook: The Definitive Guide to Converged Network Management

by CA

October 2008 - (Free Research) This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.

(WHITE PAPER)

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How Can I Deliver Exceptional Support to My Multi-Services Customers?

by CA

October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.

(WHITE PAPER)

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How Can I More Effectively Address the Needs of My Business Customers?

by CA

October 2008 - (Free Research) CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.

(WHITE PAPER)

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