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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

by Microsoft

April 21, 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

(CASE STUDY)

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Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success

by Dell, Inc.

May 13, 2009 - (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.

(WHITE PAPER)

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Oracle Solutions eXpo Virtual Seminar

by Oracle Corporation

October 05, 2009 - (Free Research) Join Oracle and our Partners at Oracle Solutions eXpo Online, a FREE virtual conference, on Thursday, December 10, 2009 for IT experts and business decision makers.

(VIRTUAL SEMINAR)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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The Malware Report: Hotel Business Center PCs Strike Again

by ESET

August 20, 2009 - (Free Research) Matt Grand talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.

(PODCAST)

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DATA ARCHIVING The first Step toward Managing the Information Lifecycle

by Dolphin Corporation

October 19, 2009 - (Free Research) This whitepaper discusses the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long‐term ILM strategy.

(WHITE PAPER)

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Adobe ColdFusion 9

by Adobe Systems, Inc.

October 05, 2009 - (Free Research) Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code.

(DEMO)

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System i (IBM iSeries) Management Best Practices -- an Executive Overview

by Vision Solutions

January 2007 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information.

(WHITE PAPER)

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THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your Corporate Objectives in Today's Challenging Economy

by SAP BusinessObjects

May 2009 - (Free Research) The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes.

(WHITE PAPER)

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Presentation Transcript: Competing on Innovation

by Sybase, Inc.

November 2009 - (Free Research) Read this transcript to learn how to get all the speed, flexibility and processing power of a custom-built data warehouse.

(PRESENTATION TRANSCRIPT)

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Advanced Data Protection and Disaster Recovery

by Syncsort

January 2009 - (Free Research) Coupling NetApp’s SnapMirror and SnapVault technology with Syncsort’s BEX software has created an integrated disk-based solution for data protection and disaster recovery of mission-critical digital assets. Within minutes of an outage or disaster, applications, databases and users can be accessing data and resuming business.

(WHITE PAPER)

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Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile)

by BoxTone

October 2009 - (Free Research) This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.

(WHITE PAPER)

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Competing on Innovation... Next-Generation BI Appliances

by Sybase, Inc.

October 2009 - (Free Research) View this Webcast and learn to get all the speed, flexibility and processing power of a custom-built data warehouse.

(WEBCAST)

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How to Ensure That Your Employees Will Want to Use CRM

by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.

(WHITE PAPER)

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Cloud-Client Enterprise Security Impact Report: Increased Protection at a Lower Cost

by Trend Micro, Inc.

January 2009 - (Free Research) This white paper discusses the many benefits of faster access to threat intelligence, using a cloud-client architecture for immediate protection, as well as the benefits to enterprises of consolidating to a single vendor for content security infrastructure.

(WHITE PAPER)

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Uncovering Insight Hidden In Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge

by SAP BusinessObjects

June 2009 - (Free Research) With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. This white paper from Business Objects, explores the growth trend of unstructured data and examines the many benefits of unstructured data analysis.

(WHITE PAPER)

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Application Integration Using the SID: A Practical Approach for Project Scoping and Design in Five Steps

by Progress Software

November 2009 - (Free Research) This paper focuses on the creation of an information "exchange" between applications or services in the context of the business process ticketing systems in an enterprise eBonding example. In this paper you will learn about application integration using the SID; Read on to learn a practical approach for project scoping and design in five steps.

(WHITE PAPER)

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Reaping The Benefits of Next Generation Dashboards

by SAP America Inc

June 2009 - (Free Research) The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence.

(WHITE PAPER)

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Recovery Manager for Exchange - Free Trial!

by ScriptLogic Corporation

April 2009 - (Free Research) Have you ever had to recover an email regarding an ex-employee whose account and mailbox no longer exists? Has HR ever asked you to find all emails involving certain employees, topics or associated dates?

(TRIAL SOFTWARE)

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Informatica 9. Transform your business. Transform your world.

by Informatica

October 2009 - (Free Research) This webcast will show you how to access and deliver relevant, trusted data to your business to drive competitive advantage. Discover how to get business and IT on the same page, make data quality issues a thing of the past and leverage SOA effectively.

(WEBCAST)

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Go Green with Ease: Five Steps for Small IT Shops

by Cisco Systems, Inc.

February 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.

(WHITE PAPER)

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Get More Value from Audio Conferencing

by Citrix Online

September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

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SAP Solutions for SMBs: Making Better Decisions by Gaining Reliable Information from Integrated IT Systems

by SAP America Inc

January 2007 - (Free Research) Gain access to accurate information and visibility across your small to mid-sized company from efficient integrated IT systems - and use that information to make faster, smarter decisions.

(WHITE PAPER)

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Empowering the Mobile Enterprise

by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.

(WHITE PAPER)

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Reduce Risk & Save Money with Tokenless Two-Factor Authentication

by PhoneFactor, Inc.

September 2009 - (Free Research) Threats continue to increase in frequency and many industry regulations require two-factor authentication. However, security tokens and other forms of authentication are inconvenient for employees and expensive. View this webcast to discover how phone-based authentication differs from security tokens and other methods of authentication.

(WEBCAST)

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