The ChallengeFollowing a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. HCL had no control over rising costs of the outsourced mainframe or the service levels for their customers, and they needed to mitigate this risk.
The SolutionMicro Focus® Studio™
Micro Focus® Server™
Benefits
Reduction in infrastructure running costs of 75%
End-to-end service scope brought under HCL Insurance BPO Services control
Batch processing 4 times faster
Reduced down time
Risk minimized by retaining and reusing the CAPSIL in its entirety
Simplified systems management
No cost to change to operations
