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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

by SAP America Inc

September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

(WHITE PAPER)

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IT Automation: Going Beyond the Obvious to Find Real Cost Savings

by BMC Software, Inc

September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.

(WHITE PAPER)

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Video Whitepaper: Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning

by Oracle Corporation

November 2009 - (Free Research) A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.

(VIDEO)

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Online Training Case Study

by SyberWorks, Inc.

December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.

(CASE STUDY)

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Robot/SCHEDULE Enterprise Training: Triggering an Event Based on File Arrival

by Help/Systems

September 2009 - (Free Research) Robot/SCHEDULE Enterprise is a new software product that expands job scheduling and server management to your Windows, HP UX, Linux, and UNIX servers today. View this training session to learn how a file creation on a Windows server can become an event that triggers the launch of a Robot/Scheduled job.

(WEBCAST)

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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling

by BMC Software, Inc

April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.

(WHITE PAPER)

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Dell's SMART Approach to Workload Automation

by BMC Software, Inc

April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

(WHITE PAPER)

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Why Change Schedulers?

by BMC Software, Inc

October 2009 - (Free Research) Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.

(WEBCAST)

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VUE Software: Enterprise Incentive Management

by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

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VUE Software: Insurance Commission & Incentive Compensation Management

by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

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SMART, Modular, Cost-Effective Steps to Workload Automation

by BMC Software, Inc

April 2009 - (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.

(WHITE PAPER)

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SMART Steps Toward Consolidated Workload Automation

by BMC Software, Inc

April 2009 - (Free Research) BMC CONTROL-M is a powerful WLA (Workload automation) solution that should be in consideration for any WLA consolidation project.

(WHITE PAPER)

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EVault SaaS - World-class online backup service offerings packaged to fit your business

by i365, A Seagate Company

November 2009 - (Free Research) EVault SaaS is our automated online backup and recovery offering that provides secure, reliable, efficient protection of your organization’s critical data, directly through the Internet. With EVault SaaS, you get a world-class data protection infrastructure that lets you safeguard your data without additional capital or IT expenses.

(DATA SHEET)

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Virtualization For Better, Faster, More Cost-Effective Quality Assurance

by Hewlett-Packard Company

April 2008 - (Free Research) Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.

(WHITE PAPER)

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Sybase IQ: The Economics of Business Reporting

by Sybase, Inc.

August 2009 - (Free Research) Reporting is recognized as a way for companies to improve service, ensure quality, control costs, and prevent losses by empowering decision-makers throughout the organization. This paper will explain why reporting is one form of business intelligence that has become business-critical.

(WHITE PAPER)

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Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware

by Dell and VMware

March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.

(WHITE PAPER)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience

by RSA, The Security Division of EMC

September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Get More Value from Audio Conferencing

by Citrix Online

September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

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For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

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HotSchedules Customer Case Study

by Dell and Microsoft

December 2008 - (Free Research) In this case study read how Hot Schedules needed to design and deploy a new data center infrastructure that could accommodate rapid annual business growth while also controlling hardware acquisition and power consumption costs.

(CASE STUDY)

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Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services

by Microsoft

November 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.

(VIDEO)

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Controlling the Cost of Audio Conferencing

by Citrix Online

September 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

(WHITE PAPER)

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Lumension Vulnerability Management Trial

by Lumension

May 2009 - (Free Research) Choose the trial that works for you. Login to an online virtual environment where you can experience our award winning solution - or - download a virtual image of our solution to run in your network environment (up to 10 nodes) - or - schedule a one-on-one with an expert who can lead you through the entire deployment.

(PRODUCT DEMO)

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Infor - ERP SyteLine

by Infor

September 2008 - (Free Research) Infor ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how this software can benefit your company.

(DEMO)

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Selling to the C-Level: How to Convince Company Leaders to Buy

by ZoomInfo

November 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.

(WHITE PAPER)

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