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E-Guide - Service Delivery Platforms: Building the Next-Gen Network Architecture

by Alcatel-Lucent

September 02, 2009 - (Free Research) Next generation services need to meet customer and carrier needs; network convergence is the technical goal, while IP transformation is the business goal. This guide addresses the challenge of planning for providers doing both at the same time and lays out a service delivery platform (SDP) and SOA roadmap to recreate the network architecture.

(EGUIDE)

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Self-Service Provisioning for Dynamic Data Centers

by Surgient

October 27, 2009 - (Free Research) Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.

(DATA SHEET)

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On Demand Webcast: Improving Service Delivery with Intelligent Document Capture

by EMC Corporation

November 23, 2009 - (Free Research) This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency's operations.

(WEBCAST)

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Best in Class Virtualization: Using Intel-based HP G6 Servers with VMware vSphere 4

by HP, Intel, & VMware

June 05, 2009 - (Free Research) Read this brief paper to get the details about an HP and VMware solution that both enhances service and reduces cost, while positioning operations for growth when the economy turns around.

(WHITE PAPER)

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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance

by Shavlik Technologies

July 20, 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.

(CASE STUDY)

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Introduction to CloudController

by InContinuum Software

September 01, 2009 - (Free Research) Watch this webcast to learn how to design a cloud-based services platform from your virtual infrastructure to improve operational efficiency. Discover a Web-based application that automates virtual configuration, chargeback, provisioning and deployment. Learn how to set-up multi-level user hierarchy to enhance IT security.

(WEBCAST)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services

by Infoblox

March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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Managed Services Delivery: From Packets to Applications

by Blue Coat

April 29, 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.

(ANALYST REPORT)

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Application Performance Management Best Practices

by Compuware Corporation

August 25, 2009 - (Free Research) It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.

(PODCAST)

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Optimizing Managed Service Delivery With Secure Application Acceleration

by Blue Coat

December 30, 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution.

(WHITE PAPER)

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Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy

by CA

April 01, 2009 - (Free Research) With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.

(WHITE PAPER)

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Driving Revenue and Increasing Value with Application Performance Management

by Blue Coat

December 22, 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers.

(EBOOK)

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Network Boost: control all data in your network and accelerate your data exchanges

by Orange Business Services

April 07, 2009 - (Free Research) This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.

(PRODUCT OVERVIEW)

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Monitor Cloud Platforms, SaaS Applications, and Internal Business Applications from the Same Platform

by Nimsoft, Inc.

November 01, 2009 - (Free Research) This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments.

(WEBCAST)

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The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation

by TAKE Supply Chain

October 14, 2009 - (Free Research) Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.

(WHITE PAPER)

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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps

by Global Knowledge

January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

(WHITE PAPER)

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Practical and Flexible IT Service Management for the Real World

by Numara Software

January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

(WEBCAST)

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Presentation Transcript: Governance in Project Portfolio Management

by AtTask

September 2009 - (Free Research) This is a transcript of a presentation by Brian Turner, Chief Service Delivery Officer at Point consulting firm. He discusses how to keep governance relevant and effective in today’s tough times, what factors drive effective governance structures and what strategies make those governance structures in your organization more effective.

(PRESENTATION TRANSCRIPT)

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Driving Effective Software Quality to Address Application Complexity

by Hewlett-Packard Company

December 2009 - (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.

(WEBCAST)

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E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management

by SearchStorage.com

August 2009 - (Free Research) Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery.

(EZINE)

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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost

by HP

October 2009 - (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.

(EBOOK)

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Alcatel-Lucent Ultimate Wireless Broadband Solution

by Alcatel-Lucent

June 2009 - (Free Research) Read about Alcatel-Lucent's Ultimate Wireless Broadband End-to-End LTE solution. This industry leading solution enables you to successfully evolve your business model and realize the revenues, reduced costs, and increased efficiency delivered by Long-Term Evolution. Learn how it can help you take full advantage of wireless IP service delivery.

(PRODUCT OVERVIEW)

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Harnessing the Power of ITIL

by SkillSoft Corporation

December 2008 - (Free Research) ITIL is quickly becoming the global standard in IT service delivery, and for good reason - it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Read this brief for advice on it's proper implementation.

(ANALYST BRIEF)

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Whirlpool Corporation Selects Esker to Automate Document Processing

by Esker Inc.

February 2006 - (Free Research) Read this case study to learn why the world's leading appliance manufacturer selected Esker DeliveryWare as their enterprise standard solution for automated imaging, storage and document processing to and from SAP.

(CASE STUDY)

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Targeted Interactive Advertising: A Killer Revenue App

by Alcatel-Lucent

November 2009 - (Free Research) Marcio Nespatti, Alcatel-Lucent, discusses the latest research on next generation advertising.

(VIDEO)

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