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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking

by DataFlux Corporation

December 2008 - (Free Research) This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.

(WHITE PAPER)

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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT

by Dorado Software

November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.

(WHITE PAPER)

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Analyzing the Total Cost of a Global Service Desk

by CompuCom Systems, Inc.

April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

(WHITE PAPER)

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Five CIO Challenges Addressed by Better Change Management

by IBM

March 2008 - (Free Research) In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.

(WHITE PAPER)

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eBook: Managed SAP Hosting - Determining If It's Right For Your Business

by Freudenberg IT

June 2009 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.

(EBOOK)

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Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract

by AT&T Corp

October 2009 - (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.

(EGUIDE)

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Network Boost: control all data in your network and accelerate your data exchanges

by Orange Business Services

April 2009 - (Free Research) This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.

(PRODUCT OVERVIEW)

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Building a Data Quality Scorecard to Achieve Data Governance

by DataFlux Corporation

January 2009 - (Free Research) Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.

(WEBCAST)

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Optimizing Citrix XenApp High Availability - A New Approach

by Marathon Technologies

September 2009 - (Free Research) Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.

(WHITE PAPER)

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Configuring High Availability for Windows Server 2008 Environments

by Marathon Technologies

September 2009 - (Free Research) All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.

(WHITE PAPER)

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Best Practices: Application Performance Management, Overview

by Compuware Corporation

June 2009 - (Free Research) Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.

(WHITE PAPER)

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Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks

by Quantum Corporation

June 2009 - (Free Research) How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..

(CASE STUDY)

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Differentiating With Technical Support, a JBoss Customer Support Study

by JBoss, a Division of Red Hat

August 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.

(WHITE PAPER)

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Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities

by Information Builders

June 2008 - (Free Research) This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes.

(WHITE PAPER)

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Key Issues for Enterprise Storage, 2009

by 3PAR

April 2009 - (Free Research) Several issues intersect in a broad set of choices and outcomes involving an IT organization's storage requirements. This research highlights some of the most important questions driving Gartner's 2009 research agenda in the storage space.

(ANALYST REPORT)

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Performance Assurance Lifecycle for Virtual Infrastructures

by VKernel

November 2008 - (Free Research) Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.

(WHITE PAPER)

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Microsoft Online Services Business Value

by Microsoft

June 2009 - (Free Research) Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.

(WHITE PAPER)

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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance

by Micro Focus, Ltd

October 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.

(CASE STUDY)

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Building a Data Quality Scorecard for Operational Data Governance

by DataFlux Corporation

June 2008 - (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.

(WHITE PAPER)

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Beyond Boundaries: A New Role for Finance in Driving Business Collaboration

by SAP America Inc

June 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.

(ANALYST REPORT)

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Best Practices for Implementing Automated Functional Testing

by Hewlett-Packard Company

April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.

(WHITE PAPER)

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The Collaboration Advantage: Customer-Focused Partnerships In A Global Market

by SAP America Inc

June 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.

(WHITE PAPER)

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Schneider Electric - Bringing Facts to the Table

by Compuware Corporation

July 2009 - (Free Research) Dave Patzwald of Schneider North America talks about how he responded to a direct challenge from his executive team to "fix the systems availability issue."

(PODCAST)

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Practical Steps to Achieve and Maintain NERC Compliance

by Tripwire, Inc.

December 2008 - (Free Research) This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.

(WHITE PAPER)

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Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM

by IBM

April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM).

(WHITE PAPER)

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